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Terms and Conditions
AUTO RAE-CHEM focus exclusively on bringing you the best value Industrial Cleaning products available. We are dedicated to your total satisfaction by making your selection and purchase as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.
Our Contact details
AUTO RAE-CHEM
Hinkle Grange
Barton
RICHMOND
North Yorkshire
DL10 6HU
United Kingdom
Phone: 01325 377550
Fax: 01325 377550
Email: Email us
VAT No. 698 9644 43
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by both credit and debit cards, Switch, Delta, Visa and MasterCard, Paypal.
When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.
Shipping And Handling
Charges for delivery are not included in the stated product price - see Delivery for details of applicable charges. For UK mainland customers we will endeavor to dispatch your goods same working day for all order received before 1pm. All goods will be sent either by Royal Mail or ANC/FEDEX. Please allow 1-3 days for delivery. Most services will require a signature at the time of delivery. If you are not in at the time of delivery a card will be left asking you to contact your local depot and arrange a further delivery attempt. Alternatively you can visit the depot in person with the card (additional ID may be required) and collect the goods yourself.
Delivery Schedule
Our aim is to dispatch goods on the same day we receive your order. Depending on the value of your order we will ship by Royal Mail 1st class or FEDEX. In most cases a signature will be required at the time of delivery. If you are not in to sign for your delivery a card will be left asking you to contact your local depot and arrange a further delivery attempt. Alternatively you can visit the depot in person with the card (additional ID may be required) and collect the goods yourself.
UK delivery charges are calculated on the number of parcels adn weight on your order. The charges are as follows and include VAT at 17.5%.
UK Mainland UK & Scottish Lowlands
1st Parcel (up 25kg) @ £6.95
Every subsequent parcel @ £4.95
Scottish Highlands + Offshore Islands
1st Parcel (up 10kg) @ £15.99
£0.65 per kg thereafter
Northern Ireland
1st Parcel (up 10kg) @ £23.36
£0.62 per kg thereafter
Channel Islands
1st Parcel (up 10kg) @ £43.50
£1.23 per kg thereafter
Southern Ireland
1st Parcel (up 10kg) @ £29.90
£1.56 per kg thereafter
All delivery times are quoted to us in good faith and are not legally binding. If you have not received your order within 5 working days of receiving the dispatch email then please contact us immediately.
We advise you to check the contents of the order with the despatch note. In the very rare instance that something is missing, please contact us within 24 hours and we will happily send out the missing goods at no extra cost to you with our complements.
Tax Charges
VAT at the standard rate of 17.5% will be added to all orders. Goods that are despatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods from AUTO RAE-CHEM for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Privacy Policy
AUTO RAE-CHEM do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Returns Policy
Damaged Goods
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.
In the unlikely event your order is received damaged please contact us immediately. Please retain the original packaging for returning your order. Contact us with your AUTO RAE-CHEM order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.
Returns Policy
Unwanted Goods
Within 7 days of receipt.
Provided your purchase remains unused and 'as new' unopened with all seals intact we will accept the product back for a full refund up to 7 days after purchase without question. This refund does not extend to the cost of delivery or return and your product will need to be inspected before reimbursement.
We will process a refund by the same means that the goods were purchased, less a 20% handling charge to cover our re-stocking, administration and carriage costs. It is your responsibility to ensure the products are securely packaged.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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